At Emerge Medical and Well Spa we are committed to the safety of our clients and staff. Below are the steps we are taking to ensure we are compliant with the CDC’s guidelines.
Due to recent events with the COVID-19 epidemic the owners of Emerge Medical and Well Spa are placing top priority on keeping you and our clients as safe and healthy. In order to do this, new required protocols are being implemented immediately.
Upon arrival all employees will enter through the Spa door. The following processes must be followed and documented. A sign in sheet will be located at the front desk for each employee to answer a few basic questions. Be sure to sign the form after completion.
Before entering the building:
Once inside the door:
Additionally, please adhere to the following:
Full-time employees diagnosed with COVID-19 will be paid sick leave for two weeks.
As an employee of Emerge Medical and Well Spa you are eligible to take a blood test for $70 to check for antibodies to COVID-19. This test will only let you know if the antibodies are present and does not guarantee immunity in the event of future exposure. Please inform management if you wish to take this test.
Please let management know if you need additional supplies and keep management informed if supplies are getting low.
Our Nurse Practitioner, Amy, is staying educated for the health and safety of our patients and our practice as a whole when it comes to the COVID-19 pandemic.
She received a Record of Achievement from the World Health Organization for COVID-19 and a Certificate of Completion on the Coronavirus Disease Pandemic from NetCE.
In support of improving patient care, NetCE is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC)
24 HOUR CANCELLATION POLICY:
We understand the need to cancel or move an appointment, however to protect our therapists and be courteous to others clients that may be on our waiting list, we ask that you cancel or reschedule within 24 hours or a $50 fee will ensue. ($125 for all wellness appointments) The same applies to appointments that are missed without notice.
If you are more than 15 minutes late past your designated appointment time you may be asked to rescheduled.
Should your appointment only be 15 minutes (for example: Botox or a brow wax) you will be required to be reschedule unless we are able to get you in the same day.
We love kids and have several of our own but we are here to pamper you so we appreciate if you would make arrangements for your children while YOU are in OUR care!
Product returns must be completed within 15 days and a credit will be added to your Emerge account (no refunds) or you are welcome to exchange it for a different product, however you must pay difference if other product costs more.
All prepaid services will never expire unless noted in a specific special. Should you request a refund from a prepaid service, the value will be added to your Emerge account as a credit to be used on future products or services.
Prepaid multiple packages: If you purchased a package in 3 or 5 bundle to receive 15% or 20% off and request a refund, you will be charged full price for the previously used services and given that value back to your emerge account.
Membership packages expire after each year.
Memberships have a 1 year commitment and automatically renew each year.
You may gift your monthly membership package(s), which includes an Essential Cleansing Facial or Essential 60 Minute Massage (dependent on your Tier Membership) with a 1-year expiration date.
You may gift your membership packages to whomever you wish, however gifting client may not use the membership upgrade pricing or discount on additional services or products like 10-15% off.
You are able to freeze your membership for up to 90 days (one time free of charge), however while your membership is frozen you can not use any prepaid packages or discounts associated with that membership until it is active again.
30 days written notice required for all membership cancellations.
Questions regarding our policies? Please email us!
South Tulsa: email@example.com
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Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.
All payments are final and no refunds will be processed.
All items will ship within 2 business day of the order being placed.