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Policies

Spa Policies and Information

At Emerge Medical and Well Spa we are committed to the safety of our clients and staff. 

Although we are no longer checking temperatures or requiring masks we ask that if you answer yes to any of the questions below that you cancel and reschedule your appointment with us immediately. 

    • Have you experienced a new fever above 100.4 in the past 14 days?
    • Have you had a new cough or shortness of breath in the past 14 days?
    • Have you had to travel to a country of high transmission of COVID-19?
    • Have you had contact with anyone experiencing the symptoms above or that have traveled internationally in the past 14 days?

Our staff is continuing their normal sanitation procedures after each client. They are required to wipe down frequently touched surfaces with a disinfectant and they must wash and sanitize their hands several times throughout the day. 

24 HOUR CANCELLATION POLICY:

We understand the need to cancel or move an appointment, however to protect our therapists and be courteous to others clients that may be on our waiting list, we ask that you cancel or reschedule within 24 hours or a $50 fee will ensue. ($125 for all wellness appointments) The same applies to appointments that are missed without notice.

 

RUNNING LATE:

If you are more than 15 minutes late past your designated appointment time you may be asked to rescheduled.

Should your appointment only be 15 minutes (for example: Botox or a brow wax) you will be required to be reschedule unless we are able to get you in the same day.

 

CHILDREN:

We love kids and have several of our own but we are here to pamper you so we appreciate if you would make arrangements for your children while YOU are in OUR care! 

 

PRODUCT RETURNS:

Product returns must be completed within 15 days and a credit will be added to your Emerge account (no refunds) or you are welcome to exchange it for a different product, however you must pay difference if other product costs more. 

 

SERVICE RETURNS:

All prepaid services will never expire unless noted in a specific special. Should you request a refund from a prepaid service, the value will be added to your Emerge account as a credit to be used on future products or services.

 

Prepaid multiple packages: If you purchased a package in 3 or 5 bundle to receive 15% or 20% off and request a refund, you will be charged full price for the previously used services and given that value back to your emerge account.

Membership packages expire after each year.

Memberships have a 1 year commitment and automatically renew each year.

You may gift your monthly membership package(s), which includes an Essential Cleansing Facial or Essential 60 Minute Massage (dependent on your Tier Membership) with a 1-year expiration date.

You may gift your membership packages to whomever you wish, however gifting client may not use the membership upgrade pricing or discount on additional services or products like 10-15% off.

You are able to freeze your membership for up to 90 days (one time free of charge), however while your membership is frozen you can not use any prepaid packages or discounts associated with that membership until it is active again.

30 days written notice required for all membership cancellations.

Questions regarding our policies?  Please email us!

South Tulsa: info@emergetulsa.com

Midtown: info@emergemidtown.com

We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone.

Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.

All payments are final and no refunds will be processed.

All items will ship within 2 business day of the order being placed.